What is the standard turnaround time?
Depending on the scope of the project, Trace offers a 5 to 10 business day turnaround time. For projects requiring a Level IV data package, the data package will follow the report in five business days. Trace also offers rush services for an additional cost.
How do I get a sample to your lab?
Samples can be brought to our sample receiving department at 2241 Black Creek Road in Muskegon, Michigan (see directions & maps). A chain-of-custody can be downloaded for completion prior to pick-up or delivery. Trace also provides a courier service to pickup samples in West Michigan and deliver them to our lab. Trace also provides sample collection services in West Michigan for an additional fee. Contact us at 231.773.5998 for more information and to coordinate the most convenient method available.
How much sample do I need, what type of sample container should I use, and how do I get it?
Download water sample requirements (44 K) Adobe PDF and solid sample requirements (56 K) Adobe PDF, for sample containers, preservatives and hold times, or contact us at 231.773.5998 to arrange shipment of containers to you via UPS at no cost.
Is it possible to track the shipment of sample containers from Trace?
Yes, upon request. Trace uses UPS with Quantum View Notify™ for tracking shipments. If you provide Trace with your email address and request this service, an email notification will come from UPS when the package is shipped and when it is delivered.
Can Trace conduct the routine sampling needed for my business to meet its permit requirements?
Yes. Please call 231.773.5998 to speak with a project manager who can discuss specific needs for the sampling project and to get a quote. Or, submit your information using our RFQ on-line form.
Do you perform well and septic inspections?
No, please contact your local health department.
Do you do well chlorinations?
No, however we can provide directions on how to do it yourself.
How long are samples retained?
45 days.
Can you do the testing at my facility or on site?
Trace has mobile analytical services available. These can be tailored to your specific needs. Please call Bruce Pelletier at 231.773.5998, x239 for further assistance. Or, submit your information using our RFQ on-line form.
Do you rent out sampling equipment?
Yes, we rent sample compositors and direct reading field meters to clients. Contact us at 231.773.5998 for more information.
Does Trace analyze for low level mercury by EPA 1631?
Yes, Trace has met MDEQ approval for listing as a low level mercury analysis provider. Please contact us at 231.773.5998.
Can you test raw materials or final products?
Trace can provide specialized analytical services to help with all areas of manufacturing. Call Bruce Pelletier at 231.773.5998, x239, or Dr. William Schroeder at 231.773.5998, x237 for more information.
How can I tell if my water is safe to drink?
Call us at 231.773.5998 with your concerns. We can help you determine the best testing for your needs. Trace is certified by the Michigan Department of Environmental Quality for drinking water analysis. Download drinking water sampling instructions (40 K) Adobe PDF for further information.
Do you offer drinking water analysis for the sale of a home or for refinancing?
Yes, Trace can provide the sample collection and analysis in a very timely manner. The standard turnaround time for drinking water analysis is 3 working days. Please contact us at 231.773.5998 to schedule sampling or to make arrangements. Download drinking water sampling instructions
(40 K) Adobe PDF for further information.
Is Trace able to provide a formal presentation to my firm?
Trace would be very happy to meet and discuss our capabilities and provide insight to our service and quality issues. Please call Mary Quist at 616.245.3777 or at 616.293.2992.
What audits has Trace completed successfully?
Trace has successfully passed audits conducted by the State of Wisconsin Environmental Laboratory, the National Environmental Laboratory Accreditation Program (NELAP), and the Michigan Department of Environmental Quality. In addition, audits have been performed by several industries and engineering firms.
Is there someone at Trace that can assist with managing my analytical project needs and permit requirements?
Clients can contact us at 231.773.5998 for a project manager. Our project managers can provide support with bottle orders, arranging sample pickup or delivery to our laboratory, confirming turnaround times and double checking data before sending out your results.
Who do I call for pricing?
Clients should contact Mary Quist at 616.245.3777 or 616.293.2992, or call us at 231.773.5998 for all pricing and formal quotes. Trace can also provide corporate quotes, which are in effect for a full year.
What types of data packages can Trace provide?
Trace is able to provide all levels of data packages suited to your needs. There may be an additional fee for a Level IV data package, depending on the project size.
If I ship samples, how can I be sure they arrive intact?
Trace checks all samples against the chain-of-custody and records the temperature of the cooler(s) upon receipt. You will be contacted if there is a discrepancy. A copy of your chain-of-custody is also faxed to you as confirmation of receipt.
